Questions about an order, a device or a return? Email us and a real person will reply, usually within 1–3 business days.

How we can help

• Order status — send your order number and we will check the parcel and the item — we resolve this immediately.
• Return or exchange? Tell us the order number and the reason, and we will send instructions the same day.
• Customs or duties query? Import charges are set by your local authority; we can provide the commercial invoice if needed.

Business details

• Dembor — online retail of consumer electronics and personal care devices
• Chinese warehouse — international shipping
• Email: support@dembor.cn