常见问题

How long does shipping take?

Orders leave our warehouse within 2–5 business days. International delivery usually takes 7–15 business days depending on your country.

How much is shipping?

Free shipping on all orders.

Do you ship to my country?

We ship internationally. If you are unsure, message us and we will confirm before you order.

Can I return an item?

Yes — 30 days from delivery. See our Returns & Refunds page for details.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive the returned item.

How do I use the LED face mask?

Clean your face, wear the mask for 10–20 minutes per session, 3–5 times per week. See the included user guide for detailed instructions.

How long does the battery last?

Most devices last 7–10 days on a single charge with regular use.

What payment methods do you accept?

Major credit and debit cards and PayPal. Your payment details are handled by our payment providers and never stored on this site.

How can I reach customer support?

Email us at support@dembor.cn. We typically respond within 1–3 business days.

Our devices are general wellness products. They are not intended to diagnose, treat, cure or prevent any disease.