This policy explains what personal information Dembor collects, why we collect it, and the choices you have. We keep data collection to the minimum needed to run the shop and fulfil your order.

Information we collect

• Order details — your name, email address, shipping and billing address, phone number and the contents of your order.
• Payment data — handled entirely by our payment providers. We never see or store full card numbers on this site.
• Technical data — IP address, browser type, pages viewed and cookies used to keep your cart and language preference working.
• Messages — anything you send us by email or through the contact form.

How we use it

To process and ship your order, send order and delivery updates, handle returns and refunds, answer your questions, prevent fraud, and — only if you opt in — send occasional product news you can unsubscribe from at any time.

Who we share it with

We share data only with the parties needed to fulfil your order: payment processors, shipping carriers, our email provider and analytics tooling. They act on our instructions and are not permitted to use your data for their own marketing. We never sell personal information.

Cookies

Strictly necessary cookies keep your cart, currency and language choices working. Analytics cookies help us understand which pages are useful. You can clear or block cookies in your browser settings at any time; blocking essential cookies may stop the cart from working.

How long we keep it

Order records are kept as long as needed for accounting, tax and warranty purposes. Marketing preferences are kept until you unsubscribe. You can ask us to delete anything we are not legally required to retain.

Your rights

You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email support@dembor.cn and we will respond within 30 days.

Children

This shop is not directed at children, and we do not knowingly collect personal information from anyone under 16.

Changes

If this policy changes we will update the date on this page. Material changes will be announced on the site.

Contact

Privacy questions: support@dembor.cn